Summer 2026 · Dakota State University — Madison, SD · DSU Information Technology Services (ITS)

• Provided front-line technical support for students, faculty, and staff across hardware and software issues.
• Set up, configured, and troubleshot laptops and peripheral devices for university users.
• Delivered customer service in a high-traffic help desk environment, resolving issues efficiently and professionally.
• Collaborated with full-time ITS staff on summer infrastructure and technology projects.

Jan. 2025 – Present · Sodexo Group, Madison, SD

• Mentor and support 10+ student employees by clearly explaining tasks and expectations in a fast-paced environment.
• Train new team members using step-by-step guidance, reducing errors by 20%.
• Adapt communication styles to help individuals understand responsibilities and improve performance.
• Create a supportive and inclusive environment while serving 500+ students daily.

Jan. 2024 – Apr. 2024 · The Lord Boys, Kathmandu, Nepal

• Communicated with 100+ daily visitors, explaining information clearly and addressing questions effectively.
• Organized records and schedules using Microsoft Excel and Word with strong attention to detail.
• Assisted in onboarding and guiding new student workers, helping them understand expectations and procedures.
• Encouraged adherence to procedures, improving consistency and workplace safety.